Our goal is to keep you happy, whatever it takes
100% Satisfaction Guarantee
We want every single interaction you have with A1 Ink and Toners to be quick, easy and trouble-free. However, in the unlikely event that you do have an issue, everything we sell is covered by our 100% Satisfaction Guarantee.
This covers everything from product quality, to items ordered in error, and always includes freepost should you need to return anything.
One year warranty on everything
All of our cartridges are manufactured to strict European quality standards and are ISO9001 approved. However, if within 30 days of purchase you happen to experience any quality problem, we'll happily provide a replacement, or a full refund.
Your printer is guaranteed when using premium brand cartridges
We guarantee that our premium brand cartridges will work in your printer, and that they won't invalidate your printer warranty. However, if you happen to experience a problem with your printer while using our cartridges, and the printer manufacturer neglects their responsibility, we will handle the repair of your printer (or replacement if necessary).
30-day returns on unopened items
Provided that the products are unopened, and in brand-new condition, you can send anything back to us for a full refund for up to 30 days after making the purchase.
You've ordered the wrong items
Our printer cartridge compatibility information is highly accurate. However, if there is any error on our website which has caused you to order the wrong products, we will happily accept them for a full replacement or refund, even if you have opened the packaging.
If you've ordered the wrong items for another reason (and have opened the packaging), we may still be able to help. Just call our team to discuss.